FAQ
Frequently Asked Questions
Welcome to the Sheesa Store FAQ section. Below you’ll find answers to some of the most common questions about our curtains, blinds, and custom services. If you can’t find what you're looking for, feel free to contact us!
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1. What types of curtains do you offer?
We offer blackout curtains, sheer curtains, thermal curtains, linen curtains, and custom-made window treatments.
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2. Can I customize the size of my curtains?
Yes! We specialize in custom-sized curtains. You can input your exact dimensions on the product page before checkout.
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3. Do you offer curtain rods or hardware?
Yes, we provide a curated selection of stylish curtain rods and mounting accessories for various styles and sizes.
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4. Are Sheesa Store curtains machine washable?
Most of our curtains are machine washable on a gentle cycle, but always refer to the care label for specific instructions.
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5. How do I measure my windows correctly?
We provide a detailed measuring guide on each product page to help you accurately size your curtains or blinds.
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6. What fabric options do you offer?
We offer linen, polyester, cotton blend, velvet, and blackout fabric options depending on the product.
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7. Can I order fabric swatches?
Yes, fabric swatches are available upon request. Contact us with the fabric name and your mailing address.
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8. Do you offer thermal or soundproof curtains?
Yes! Our thermal and noise-reducing curtains are designed to improve insulation and reduce outside sound.
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9. Are your products safe for children and pets?
Absolutely. We offer cordless and child-safe options. Check the product description for safety features.
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10. Can I cancel or change my order?
Orders can be changed or canceled within 12 hours of placement. Custom orders are final once production begins.
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11. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, AmEx), PayPal, Apple Pay, and Shop Pay.
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12. Is my payment information secure?
Yes. We use SSL encryption and Shopify’s secure payment gateway to protect all transactions.
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13. Do you offer express shipping?
We currently offer standard free shipping. Express shipping may be available upon request—contact us before ordering.
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14. Will my curtains arrive pre-pleated?
We offer both pleated and flat curtain options. You can select your preferred style on the product page.
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15. How are the curtains packaged?
All curtains are carefully folded, packed in protective sleeves, and shipped in sturdy boxes to prevent damage.
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16. Can I track my order after shipping?
Yes! You’ll receive an email with tracking details as soon as your order ships.
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17. Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times vary depending on the destination.
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18. What if my item arrives damaged?
Please contact us within 3 days of delivery with photos. We will arrange a replacement or refund as needed.
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19. Do you offer installation services?
We currently do not offer installation services, but we provide detailed guides and hardware for DIY setup.
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20. How can I contact customer service?
You can reach us at info@slsnx.com or call us at +1 727-910-8024. We’re happy to help!
Need more help? You can also reach out via email or phone. We’re here to make your Sheesa Store experience seamless and enjoyable.
SHEESA STORE LLC
📍 330 NE 116TH STREET, MIAMI, FL 33161
📧 Email: info@slsnx.com
📞 Phone: +1 727-910-8024